Shipping & returns.

Delivery Policy 

After ordering online, you will receive an email confirmation from Quality Pumps containing your order details (if you have provided your email address). We will usually confirm receipt of your order within a few minutes of ordering.

We will attempt to despatch your goods within two working days; however, delivery will take a little longer if the goods are unavailable. Should shipping be delayed for more than two working days, you will receive a phone call or email to confirm and re-negotiate delivery times.

Shipping will be charged in Australian Dollars and is calculated on the website shipping calculator tool. 

If you wish to query a delivery, please get in touch with us at sales@qualitypumps.au

Refund & Returns Policy 

All transactions via this website are made only in Australian Dollars. If for any reason, you are not completely satisfied with your purchase, we will give you a 30-day money-back guarantee from the time you receive the goods. Please email us at sales@qualitypumps.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods that have been used or damaged after delivery or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend you return the product via registered post and pre-pay all postage. You assume any risk of loss, theft or damage to goods during transit, and we, therefore, advise you to take out shipment registration of insurance with your postal carrier. Quality Pumps will not be responsible for parcels lost or damaged in transit if you choose not to insure them.